Refund policy

Return & Refund Policy — Maa

Last updated: April 26, 2026

Overview

At Maa, we take pride in offering thoughtfully crafted soap, cosmetic, and personal care products. Due to the nature of our products, we maintain clear return and refund guidelines to ensure fairness, product safety, and quality assurance.

By placing an order, you agree to the terms outlined in this policy.

Eligibility for Returns

Due to hygiene and safety considerations, used or opened products are not eligible for return or refund.

We accept returns only under the following conditions:

  • The item is unused, unopened, and in its original condition

  • The return request is made within 7 days of delivery

  • The item was not marked as final sale

We reserve the right to deny any return that does not meet these requirements.

Non-Returnable Items

The following items are not eligible for return:

  • Opened or used products

  • Products not in original condition

  • Items returned outside the eligible return window

  • Final sale or clearance items

  • Gift cards (if applicable)

Return Process

To request a return, please contact us at maryann@maasoap.com with:

  • Your order number

  • The reason for your return

If your return is approved, you will receive instructions on how to send your item back.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may vary depending on your payment provider

Original shipping costs are non-refundable, unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery at maryann@maasoap.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review the issue and work with you to provide an appropriate resolution.

Shipping & Delivery Issues

Risk of loss and title for products pass to the customer upon confirmed delivery to the shipping address provided at checkout, as verified by the carrier.

Maa is not responsible for packages marked as delivered by the carrier. Customers are responsible for contacting the shipping carrier to resolve delivery issues; however, Maa will assist where reasonably possible.

Exchanges

We do not offer direct exchanges. If you would like a different item, please follow the return process (if eligible) and place a new order.

Chargebacks & Disputes

We are committed to resolving issues quickly and fairly.

By placing an order, you agree to contact us at maryann@maasoap.com before initiating a chargeback or payment dispute.

Failure to do so may delay resolution and may be considered a violation of our Terms of Service.

Product Expectations

Maa products are made in small batches using natural ingredients.

Variations in color, texture, size, and appearance may occur and are not considered defects.

For safety:

For external use only. Not intended for ingestion by humans or animals.
Individual results may vary.
Keep out of reach of children and pets. See Terms of Service for full safety guidelines.

Contact

For any return or refund questions, please contact:

Email: maryann@maasoap.com