Shipping policy

Shipping Policy — Maa

Last updated: April 26, 2026

Overview

Maa is committed to processing and delivering your order in a timely and reliable manner. This Shipping Policy outlines how orders are processed, shipped, and delivered.

By placing an order with Maa, you agree to the terms outlined below.

Shipping Region

Maa currently ships within the United States only. We do not offer international shipping at this time.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

During periods of high order volume, processing times may be slightly extended. Customers will be notified if significant delays occur.

Shipping Methods & Carriers

We ship orders using trusted carriers, including:

  • USPS

  • UPS

Shipping method selection may vary depending on destination, package size, and availability.

Shipping Rates

  • Free standard shipping is offered on all orders over $70 (USD)

  • Orders below this amount will have shipping calculated at checkout based on carrier rates

Delivery Estimates

Estimated delivery times vary based on location and carrier but typically range between:

  • 2–7 business days after shipment

Please note that delivery timeframes are estimates and are not guaranteed.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Customers are responsible for monitoring tracking updates and contacting the carrier if necessary.

Shipping Responsibility & Delivery Issues

Risk of loss and title for products pass to the customer upon confirmed delivery to the shipping address provided at checkout, as verified by the carrier.

Maa is not responsible for packages marked as delivered by the carrier. Customers are responsible for contacting the shipping carrier to resolve delivery issues; however, Maa will assist where reasonably possible.

Customers are responsible for:

  • Providing accurate and complete shipping information

  • Ensuring a secure delivery location

  • Monitoring tracking updates

Incorrect Addresses

If an incorrect or incomplete address is provided at checkout, Maa is not responsible for delays, losses, or additional shipping costs.

If an order is returned due to an incorrect address, the customer may be responsible for reshipping fees.

Lost, Delayed, or Damaged Shipments

While we work with reliable carriers, Maa is not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • High shipping volume

  • Events outside our control

If your package is lost or damaged in transit, please contact us at maryann@maasoap.com, and we will assist you in filing a claim with the carrier where applicable.

Contact

If you have any questions about your shipment, please contact:

Email: maryann@maasoap.com